Terms & Policy
Your Health and Safety
It is your responsibility to inform our coaches/guide(s) of any injuries or health conditions before participating in activities during our retreats. Please be mindful of your body’s capabilities at all times. If you experience any pain, discomfort, or injury during any activity, we ask that you stop immediately and seek assistance if necessary.
We recommend that you consult with a healthcare professional who understands fitness and physical activities to ensure you are fit and healthy enough to participate in padel sessions and other activities offered at the retreat.
If you have any physical or mental health conditions, or specific dietary requirements, please let us know before booking. Should your condition or requirements be impacted by the retreat activities, we may advise you to refrain from certain activities for your own safety and well-being.
While we take every measure to ensure a safe environment, the retreats take place in areas with uneven terrain, and we cannot be held responsible for any injuries caused by such conditions.
Acknowledgement of Risks
You acknowledge that participating in physical activities, including padel and other exercises, involves inherent risks. By booking a retreat with us, you confirm that you are willingly taking part and are fully aware of these risks.
You understand that we are not qualified to offer medical advice, and any information provided should be considered as general guidance only. If you have any existing health conditions or concerns, it is your responsibility to seek clearance from a healthcare professional before attending our retreat.
Indemnity
By booking with Courtside Padel, you agree to indemnify and hold harmless our coaches, directors, and any third-party contractors from any liability related to injury, accidents, or mishaps during activities associated with the retreat, whether on-site or off-site.
Payment Policy
To secure your place at one of our luxury padel retreats, a non-refundable deposit of 40% of the full retreat price per person is required at the time of booking. The remaining balance must be paid in full by the specified payment due date for your retreat (30 days before the retreat start date). Please note that prices do not include travel expenses such as flights and travel insurance.
Travel Insurance
We require that you have travel insurance that covers the activities of your retreat, including any unexpected cancellations, illness, losses, and other potential risks associated with your retreat.
It is your responsibility to arrange suitable travel and health insurance. Courtside Padel is not in the business of providing insurance products and cannot be held liable if your failure to secure appropriate coverage leaves you exposed, either medically, financially, or in any other way.
You acknowledge that it is a condition of booking with us that you must obtain adequate travel insurance, which covers all activities included in your retreat’s itinerary, including but not limited to trip cancellation, medical emergencies, and any other activities that may reasonably be undertaken during the course of your retreat. Your insurance must be valid and in effect for the entire duration of your retreat.
Please note that even if you have private health insurance in your home country, it is unlikely that your insurance will cover overseas activities to the extent necessary for the padel sessions and other activities during your retreat.
You will be required to email or bring a copy of your insurance policy with you to the retreat in case of an emergency.
Cancellations Policy: Guest Cancellations
If you need to cancel your booking for any of our padel retreats, cancellation fees will apply.
Please refer to the breakdown of applicable cancellation fees below:
There is no cooling-off period for bookings of our retreats.
- Cancellation 90 days or more before your retreat start date: You will receive a full refund of the amount paid, minus the 40% non-refundable deposit per person.
- Cancellation between 60 – 90 days before your retreat start date: You will be refunded 50% of the total amount paid, excluding the 40% non-refundable deposit per person.
- Cancellation less than 60 days before your retreat start date: Cancellations are non-refundable, and any sums paid will be forfeited.
- However, if you find someone to take your place, you may transfer your spot to them with prior notice and our approval.
Due to the advanced commitments we make for accommodation and other arrangements, we cannot make exceptions to this policy for any reason.
Late Arrivals / Early Departures:
We do not offer any credits or refunds for guests arriving late or departing early from our retreats.
Cancellations Policy: Cancellations Made by Us
If, for any reason, Courtside Padel must cancel or change the start date of any retreat, you are entitled to transfer the amount paid to another retreat (either scheduled or at a future date within the next two (2) years as credit.
Alternatively, you may request a refund of the payments made, which will be processed as reasonably as possible, considering any non-retrievable costs we have already committed to in anticipation of your retreat.
COVID-19 Adjustments:
In the event of cancellations or postponements due to COVID-19, we offer complete flexibility. You can transfer any payments made to another retreat of your choice (dates and destinations) within the next two (2) years.
Please note that Courtside Padel is not responsible for any expenses incurred in preparation for a cancelled retreat, such as accommodation, airline tickets, loss of income, or any other costs related to your travel preparations.
General Waiver
You agree to sign a waiver with Courtside Padel at least 30 days before the start date of your retreat.
By booking a retreat with us, you acknowledge that you voluntarily participate in all activities arranged, and to the fullest extent permitted by law, you waive your right to bring any legal action against Courtside Padel, its agents, contractors, employees, and directors, arising from any loss, injury, or damage to yourself, your property, or others during your retreat, including in the event of death.
All health conditions, including allergies, must be disclosed at the time of booking to ensure your safety and wellbeing during the retreat.
Courtside Padel retreats are not suitable for children under the age of 18 or individuals with physical disabilities who cannot fully care for themselves. We do not have the necessary resources or expertise to accommodate such needs. Additionally, certain areas of the retreat may be inaccessible to individuals with mobility issues.
Exclusions
All information provided on our website and in written or verbal correspondence is accurate at the time of publication. However, due to unforeseen circumstances such as mechanical issues, weather conditions, or “Acts of God,” certain amenities may be temporarily unavailable. On rare occasions, we may need to alter the advertised programme due to staff sickness or other issues. In such cases, we will make every effort to provide an equivalent replacement.
Third Parties
We are not responsible for the actions or omissions of third parties or independent contractors, including changes to services provided during the retreat compared to what was advertised.
Additionally, Courtside Padel is not liable for any delays, missed, or cancelled transportation (such as flights, buses, ferries, or transfers) required to get to your retreat, or for any other activities or events in connection with the retreat.
Team Members and Classes
In the event that one of our team members becomes injured, ill, or faces an emergency situation that forces them to leave the retreat, this may affect the schedule of activities, such as padel sessions. While we will do everything we can to minimise the impact and adapt to the situation, we may not be able to arrange for a substitute instructor or team member. The retreat will continue to run, but adjustments may be made to accommodate the team situation. Please note that no refunds or compensation will be offered due to changes in the team.
Courtside Padel will not accept liability for:
- Any of the above-mentioned events, or other circumstances beyond our control.
- Loss, injury, or damage to you or your personal property.
- Any physical, medical, or psychiatric conditions that develop during or after your retreat.
We recommend checking that your travel insurance policy covers these situations and any other contingencies.
Photo / Video Release – Use of Image
By booking a retreat with Courtside Padel, you grant us the absolute and irrevocable right, as well as unrestricted permission, to use photographic portraits, images, and videos in which you appear, taken during the retreat. These may be used, republished, and copyrighted for commercial purposes in connection with Courtside Padel.
You release and discharge Courtside Padel from any and all claims arising from the use of photographs and video footage, including, but not limited to, claims for libel or invasion of privacy.
By booking your retreat with us, you agree to adhere to all policies and rules.
Complaints
We are confident that your experience at our retreat will be positive. However, if you feel a complaint is warranted, we ask that you address the issue directly with our Founders. Any complaints that arise after your retreat must be submitted in writing to Courtside Padel within 14 days of the retreat’s conclusion.
Privacy Policy
We do not store your credit card information, nor do we share your personal details with any third parties. Any personal information you provide will only be used to fulfill the services you’ve requested.
We do not automatically collect or store personal data from visitors to our website, except for logging your IP address and session details, such as the duration of your visit and the type of browser you use. This data is used solely for website administration and to generate statistics to help us improve site performance.
This privacy policy does not apply to external links on our site that lead to other websites.
For any questions or concerns, please contact us at info@cspadel.com.
This agreement is governed by the laws of the United Kingdom. By accepting these terms, you agree on behalf of yourself and any others included in your booking.
Last Updated: 26th June 2025
Thank you for booking with Courtside Padel – we’re excited to welcome you!
