Booking Terms & Conditions

These terms apply to every retreat we sell, wherever you live. They are written to meet the Package Travel Directive (EU) 2015/2302 and the UK Package Travel and Linked Travel Arrangements Regulations 2018.

Nothing here removes or limits a right the law gives you. Where a clause conflicts with a mandatory consumer protection that applies to you, that protection wins and the rest of these terms continue to apply.

Published in English. Translations may be provided for convenience; the English version governs.

1. Who you are contracting with

Your contract is with Crtside Events Ltd, trading as Courtside Padel Retreats, registered in England and Wales, Company No. 16289087, 24 Hendham Road, London SW17 7DQ, United Kingdom.

By booking, you confirm you are 18 or over and that you may accept these terms on behalf of everyone in your party. You are responsible for passing our information on to them.

2. What you are buying

Each retreat combines at least two different travel services — accommodation, ground transport, coaching and organised activities — sold together at an inclusive price. That makes it a package, and it makes us the organiser. You therefore have all the rights the package travel rules give travellers, summarised in the sections below.

What each retreat includes differs by destination and is set out on that retreat's page and in the written confirmation we send you. The confirmation, together with these terms, is your contract. Where the two differ, the confirmation governs.

International flights are not included in any retreat unless your confirmation says so in writing. Airport transfers at the destination are included where the retreat page states it. Our concierge can advise on routes or arrange a private charter separately, at additional cost.

Places on every retreat are limited, and dates are confirmed at the point of booking rather than on the website.

2.1 Information given before you book

Before you are asked to confirm a booking, we set out the retreat in writing: what is included, the itinerary, the total price, and these terms.

3. Booking and payment

3.1 Deposit

A deposit of 40% of the total booking value secures your place. Your booking is confirmed only when we have received the deposit and sent you a written confirmation.

3.2 Balance

The balance is due 8 weeks (56 days) before the retreat start date. We will tell you the exact date in your confirmation. If the balance is not paid by then we may treat the booking as cancelled by you and apply the charges in section 6.

3.3 Late bookings

Bookings made within 8 weeks of the start date require payment in full at the time of booking.

3.4 Prices

Prices are quoted in pounds sterling (GBP), per person, and include applicable taxes unless stated otherwise. If you pay in another currency, your bank's conversion rate and charges apply and are outside our control.

3.5 No payment surcharges or pre-ticked extras

We do not charge you more for using a particular means of payment than it costs us to accept it. Any optional extra is presented separately and is only added if you actively choose it — we do not use pre-ticked boxes, and we will not charge for anything beyond the agreed package price without your express consent. Where we operate a phone line for existing bookings, calls are charged at no more than the basic rate.

4. Price changes after booking

The price in your confirmation is fixed, with one narrow exception. We may increase it only where the increase is a direct consequence of:

• the price of carrying passengers, resulting from the cost of fuel or other power sources;
• taxes or fees charged by a third party not directly involved in performing the package, including tourist taxes and landing or embarkation fees; or
• the exchange rates relevant to your package.

Any increase must be notified to you clearly, with the calculation and the reason, on a durable medium at least 20 days before the start of the package. No increase is possible after that.

If the increase exceeds 8% of the total price, you may accept it, accept a substitute package we offer, or terminate the contract without paying a termination fee and receive a full refund.

The same rules work in your favour: if those costs fall, you are entitled to a price reduction, and we may deduct our actual administrative expenses from the amount refunded. Ask us and we will show you the evidence for either direction.

5. Changing your booking

5.1 Transferring your place to someone else

You have a statutory right to transfer your booking to another person who meets the conditions of the contract. Tell us on a durable medium at least 7 days before the start of the package. You and the person taking your place are jointly liable for the balance and for any reasonable additional costs the transfer causes; we will show you the evidence for those costs.

5.2 Other changes

We will try to accommodate changes to dates, room types or group size where it is operationally possible, and we will tell you the cost before you commit. Some suppliers treat a change as a cancellation and rebooking, in which case section 6 applies.

5.3 Minor changes by us

We may make insignificant changes to the itinerary — substituting an activity of equivalent quality, adjusting timings for weather or venue availability. We will tell you clearly and on a durable medium. Significant changes are covered in section 7.

6. Cancelling your booking

6.1 Cancellation by you

You may cancel at any time before the start of the package. Tell us in writing at awatelet@cspadel.com; the effective date is the date we receive your notice. The following termination fees apply, reflecting expected cost savings and income from reselling your place:

If you consider a fee higher than our actual saving and resale income justifies, ask us and we will provide a justification and adjust it where you are right.

6.2 Cancelling free of charge

You may terminate without paying any termination fee, and receive a full refund of everything you have paid, where unavoidable and extraordinary circumstances occurring at or near the destination significantly affect the performance of the package or the carriage of passengers to it. You are not entitled to additional compensation in that situation.

6.3 No general cooling-off period

Package travel contracts fall outside the scope of the consumer distance-selling rules that give a 14-day right of withdrawal (Article 3(3)(g) of Directive 2011/83/EU), so no general cooling-off period applies to a retreat booking. Your statutory rights in sections 5.1, 6.2 and 7 are unaffected and are not a substitute for it.

Some member states do give a 14-day withdrawal right for packages bought away from the trader's business premises, as Article 12(5) of Directive (EU) 2015/2302 permits. If you booked off-premises and your country provides that right, it applies to you and nothing here removes it.

6.4 Refund timing

Any refund due under these terms is paid without undue delay and in any event within 14 days of the termination.

7. Changes and cancellation by us

If we need to change a main characteristic of your retreat significantly, or cannot meet a special requirement we accepted, we will tell you without delay and give you a reasonable period to choose between accepting the change, taking a substitute package where we can offer one, or terminating without a fee and receiving a full refund.

We may cancel and refund you in full, with no additional compensation, if:

• fewer people book than the minimum stated for that retreat, and we tell you no later than 20 days before the start for trips of more than 6 days, 7 days for trips of 2–6 days, or 48 hours for trips shorter than 2 days; or
• we are prevented from performing the contract by unavoidable and extraordinary circumstances, and we notify you without undue delay before the start.

In any other case where we cancel, you are entitled to a full refund and, unless the cancellation falls into one of the two situations above, to appropriate compensation.

8. If something goes wrong on the retreat

We are responsible for the performance of all travel services included in your package, whether we deliver them ourselves or a partner does.

Tell us about any problem without undue delay while you are there, so we can put it right on the spot. We will remedy any lack of conformity unless that is impossible or would cost disproportionately much. If we do not remedy it within a reasonable period, you may do so yourself and claim the necessary expenses.

You are entitled to an appropriate price reduction for any period during which services were not as contracted, and to compensation for any damage you suffer, without undue delay. Compensation is not payable where the lack of conformity is your fault, is the fault of an unconnected third party and was unforeseeable or unavoidable, or is due to unavoidable and extraordinary circumstances.

If a significant proportion of the services cannot be provided, we will offer suitable alternatives at no extra cost. If an alternative is of lower quality, we will give you an appropriate price reduction. You may reject an alternative that is not comparable or where the reduction is inadequate.

Where return travel is included and is prevented by unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, of a comparable standard where possible, for up to 3 nights. That limit does not apply to travellers with reduced mobility and their companions, pregnant women, unaccompanied minors, or those needing specific medical assistance, where we were told of the need in advance.

Assistance. If you are in difficulty we will help without undue delay — information on health services, local authorities and consular assistance, and help arranging distance communications and alternative arrangements. We may charge a reasonable fee for that assistance if the difficulty is caused intentionally or negligently by you.

Where an international convention limits the compensation payable by a service provider — for carriage, for example — the same limits apply to us. Otherwise, and except for death, personal injury, or damage caused intentionally or negligently, our liability is limited to three times the total price of your package.

9. Insolvency protection

We will confirm to you in writing, before you pay any deposit, the financial protection that applies to your booking.

10. Your responsibilities

10.1 Health and fitness

Padel is a physical sport. By booking you confirm you are in good health and able to take part in the activities you have chosen. Tell us in advance about any medical condition, injury, allergy or accessibility need so we can plan around it. You take part in physical activities at your own risk, which does not affect our responsibilities in section 8.

10.2 Travel insurance

Comprehensive travel insurance covering cancellation, curtailment, medical expenses, repatriation and personal liability is mandatory for every guest. Because flights are not included, we strongly recommend cover that includes travel disruption. You must be able to show proof on request.

10.3 Travel documents

You are responsible for holding a valid passport, any visa required for the destination, and any vaccination or entry requirement. Requirements depend on your nationality; we will point you to the right official source but cannot advise on your individual position. We are not liable for costs arising from missing or invalid documents.

10.4 Conduct

We expect guests to treat other guests, our team and our partners with respect. Where behaviour is seriously disruptive or puts others at risk, we may end that guest's participation without refund, and neither we nor our suppliers are liable for the costs that follow.

11. Complaints and disputes

Raise any problem with us during the retreat first — that is when we can fix it. If something remains unresolved, write to awatelet@cspadel.com. We acknowledge within 5 working days and aim to resolve within 28 days.

The European Commission's online dispute resolution platform was discontinued on 20 July 2025 by Regulation (EU) 2024/3228 and no longer exists. If you are a consumer in the EEA, you can find an approved alternative dispute resolution body through the Commission's list of ADR bodies, or through the European Consumer Centre in your country.

12. Privacy

Personal data is handled as described in our Privacy Policy.

13. Governing law and where you can bring a claim

These terms are governed by the law of England and Wales.

If you are a consumer habitually resident in an EEA country, this choice does not deprive you of the protection of the mandatory consumer law of your own country, and you may bring proceedings in the courts where you live. If you are resident in the UK, the courts of England and Wales have jurisdiction, save that you may bring proceedings in Scotland or Northern Ireland if you live there.

If any provision of these terms is found unenforceable, the rest continues in force.

14. Contact

For bookings or questions about these terms:
awatelet@cspadel.com