Legal
Booking Terms & Conditions
Last updated: October 2026
These terms apply to every Courtside Padel retreat. They follow the UK Package Travel and Linked Travel Arrangements Regulations 2018 and the EU Package Travel Directive (EU) 2015/2302.
Nothing in these terms removes or limits a right the law gives you. If a clause conflicts with a consumer protection that applies to you, that protection wins. These terms are published in English, and the English version governs.
At a glance
| Deposit | £150 per person secures your place |
| Balance | Due 15 days before the start date |
| Booking deadline | Bookings close 15 days before the start date |
| Cancel 1 month before start date | Full refund, including your deposit |
| Cancel less than 1 month before start date | No refund |
| Not included | Flights and travel insurance |
1. Who you are booking with
Crtside Events Ltd, trading as Courtside Padel Retreats. Registered in England and Wales, Company No. 16289087, 24 Hendham Road, London SW17 7DQ, United Kingdom.
By booking, you confirm you are 18 or over and can accept these terms for everyone in your party. Please share our information with them.
2. Your retreat
Each retreat combines accommodation, padel coaching, activities and, where stated, meals and ground transport, sold together at one price. This makes it a package holiday and makes us the organiser, so you have all the rights package travel law gives you.
What is included is set out on the retreat page and in your written booking confirmation. The confirmation and these terms form your contract. If they differ, the confirmation applies.
Flights are not included unless your confirmation says so.
Airport transfers are included where the retreat page says so.
Places are limited. Dates are confirmed at the point of booking.
Accommodation: in rare cases we may need to use a different hotel of an equal or higher standard. We will tell you as soon as possible. If this is a significant change, section 7 applies.
3. Booking and payment
3.1 Deposit
A deposit of £150 per person secures your place. Your booking is confirmed once we have received your deposit and sent you a written confirmation.
3.2 Balance
The total balance is due 15 days before the retreat start date. The exact date will be in your confirmation. If it is not paid on time, we may treat your booking as cancelled by you (see section 6).
3.3 Booking deadline
Bookings close 15 days before the start date.
3.4 Prices
Prices are per person, based on sharing a room, and include applicable taxes. A single-room supplement applies where shown. If you pay in another currency, your bank's exchange rate and charges apply.
3.5 No hidden charges
We do not add card surcharges above our own cost, and we never use pre-ticked boxes. Optional extras are only added if you choose them.
4. Price changes after booking
Your price is fixed once confirmed. The law allows only one exception: we may increase it if fuel costs for transport, third-party taxes or fees (such as tourist taxes), or exchange rates change.
We must tell you at least 20 days before the start date and show you how we worked it out. If the increase is more than 8% of the total price, you can cancel for a full refund. If these costs go down, you are entitled to a reduction.
5. Changing your booking
5.1 Transferring your place
You can transfer your booking to someone else if you tell us in writing at least 7 days before the start date. You and the new guest are jointly responsible for any unpaid balance and any reasonable extra costs of the transfer.
5.2 Other changes
We will try to help with changes to dates or rooms where possible and will tell you any cost before you commit.
5.3 Small changes by us
We may make minor changes, such as swapping an activity for one of equal quality or adjusting times for weather. We will let you know in writing.
6. Cancelling your booking
6.1 If you cancel
Email us at awatelet@cspadel.com. Your cancellation takes effect on the day we receive it.
| When you cancel | Refund |
|---|---|
| 1 month or more before the start date | Full refund of everything you have paid, including your deposit |
| Less than 1 month before the start date | No refund |
If you believe this charge is higher than our actual costs justify, ask us and we will explain it.
6.2 Extraordinary circumstances
You can cancel for a full refund if unavoidable and extraordinary circumstances at or near the destination, such as a natural disaster or serious safety risk, significantly affect the retreat or your travel to it.
6.3 No cooling-off period
The 14-day cooling-off period for online purchases does not apply to package holidays. Your rights in sections 5.1, 6.2 and 7 are not affected.
6.4 Refunds
Any refund is paid within 14 days.
7. If we change or cancel your retreat
If we need to make a significant change to your retreat, we will tell you straight away. You can then accept the change, take an alternative retreat, or cancel for a full refund.
We may cancel and give you a full refund if:
- the minimum number of guests is not reached, and we tell you at least 2 weeks before the start date; or
- unavoidable and extraordinary circumstances prevent the retreat from going ahead.
If we cancel for any other reason, you will receive a full refund and may also be entitled to compensation.
8. If something goes wrong during your retreat
We are responsible for every service in your package, whether we provide it or a partner does.
Tell us straight away so we can put it right. If we cannot, you may be entitled to a price reduction and/or compensation, unless the problem was caused by you, by an unforeseeable third party, or by extraordinary circumstances. If you are in difficulty during the retreat, we will help.
Except for death, personal injury, or loss caused intentionally or through negligence, our liability is limited to three times the price of your package.
9. Financial protection
Before you pay a deposit, we will confirm in writing how your money is protected.
10. Your responsibilities
Health: padel is a physical sport. Please tell us in advance about any medical condition, injury, allergy or accessibility need.
Travel insurance covering cancellation, medical costs and travel disruption is mandatory.
Travel documents: you are responsible for your passport, visas and any entry requirements.
Conduct: please treat other guests, our team and our partners with respect. We may end the participation of anyone whose behaviour is seriously disruptive or unsafe, without refund.
11. Complaints
Please raise any problem during the retreat so we can fix it. If it is still unresolved, email awatelet@cspadel.com. We will reply within 5 working days and aim to resolve it within 28 days.
EEA consumers can also contact an approved alternative dispute resolution body or the European Consumer Centre in their country.
12. Privacy
We handle your personal data as described in our Privacy Policy.
13. Governing law
These terms are governed by the law of England and Wales. If you live in the EEA, you keep the protection of your own country's consumer law and may bring a claim in your local courts. UK residents in Scotland or Northern Ireland may bring a claim there.
If any part of these terms is found unenforceable, the rest still applies.
14. Contact
awatelet@cspadel.com, or message us on WhatsApp.